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Customer Support2018-12-18T19:00:30+00:00

THERE WHEN YOU NEED US

With over 40 years’ experience in transport technologies, our service division of over 80 people provides our customers with a comprehensive support network. Our expertise covers every mode of public transportation and delivers an optimal return on investment by ensuring product and system availability.

Our customers receive high quality professional support from teams of qualified technicians around the world.

OUR SUPPORT

  • Service Desk & Globally Available Incident Management Tool
  • Timely response and resolution
  • SLA’s to ensure robust service delivery
  • End point and infrastructure scheduled maintenance services
  • Preventative maintenance
  • Regular review meetings
  • Management information

Customer Service Desk


Our global Customer Service Desk provides remote access and telephone-based technical support, offering fully traceable incident management and request fulfilment services. We assign a unique reference number to every request we receive, in line with ITIL best practice and our commitment to exceed customer expectation wherever possible.

For the Customer Service Desk, please call +44 (0) 1202 339 449 or email
TransportCustomerSupport@Flowbird.group

For customers calling from France and Belgium please call+33 820 222 02