Project priorities: innovating to serve travellers and simplify their movements, by making the intermodal transport system visible and intuitive.
Innovation: passes and single tickets have given way to contactless media, successfully used since the early 2000s by Flowbird, which has been a direct participant in their development and the emergence of interoperability standards.
The A’tout card is offered to all regular users of the Irigo system, while occasional travellers can use single or reloadable contactless tickets.
Tickets and passes are reloaded using contactless technology on some hundred Vending Machines supplied by Flowbird, in a portable version for drivers and inspectors, or a fixed version for the points of sale scattered across the network.
Visibility: 24/7 access is provided by over 50 Ticket Vending Machines Astreo machines that offer the same sale and reloading features in stations. Travellers who prefer counters and personalised services can go to agents, who have been given a total of 85 light terminals.
Against the backdrop of sweeping changes in consumer behaviour and the exponential growth of e-commerce, the ticketing software core developed by Flowbird was integrated into the online sale application, as part of a multi-channel strategy to serve successful marketing.
Simplicity: Flowbird has installed 660 Axio contactless multipurpose validators. Axio machines support mobility by speeding up boarding on the 180 buses and 17 trams that serve the conurbation, controlling the opening of entry and exit barriers of the park and ride car parks that can be found along the lines and offering secure access to enclosures for collective bicycles
In order to give drivers an incentive to modify their individual behaviour, parking is free of charge for holders of Irigo tickets, which are to be held up to the Axio platform validators to open the entry barrier. Others are issued a blank ticketing medium using a terminal that is also supplied by Flowbird; then they only need to load it on the machines vending the required ticket. A validated ticket is required to lift the barrier for final exit.
The Transfolio and ArchiPEL platforms installed on the site in server bays process and centralise all payment, vending and validation transactions in real time. The collected data form a body of knowledge used by Keolis-Angers to continually improve the quality of the offer and services to travellers.