International A SUCCESSFUL PROJECT
1 mobile app, 1 user account, 1 payment method for mobility services and entertainment activities.
active users
7,000 unique users per week
transactions per month
5,000 purchases on mobility services per month
bus journeys
bike-share journeys
A SUCCESSFUL PROJECT
1 mobile app, 1 user account, 1 payment method for mobility services and entertainment activities.
In 2021, the Principality of Monaco won the Digital Transport award for the introduction of Monapass at the 30th Palmarès VRT des Mobilités held in Paris.
Monapass app was created by Flowbird in partnership with Extended Monaco, a program established to support the digital transformation of the Principality of Monaco, Monaco City Hall and the main public transport operator in Monaco, Compagnie des Autobus de Monaco (CAM).
It plays a valuable role in Monaco’s plan to motivate more people to use public transport, and to reduce light vehicle traffic by 20% by 2030.
The Monapass project is part of Extended Monaco’s program to digitalise the Principality of Monaco. By providing digital access to transport and mobility services through a Single Sign-On Mobility-as-as-Service application, the aim is to:
In 2021, Extended Monaco called on the expertise of Flowbird, a world leader in urban mobility technology, to deliver the solution.
For the team, it was important to select a partner capable of digital development, which also demonstrated a strong track record of delivering mobility infrastructure on a global scale.
Our experience in parking, transport, mobility payments and mobile app development underpinned our proposal. We’ve proven our digital credibility over 10 years – with Flowbird app solutions downloaded by over 7 million users.
The solution we designed gave the Principality an opportunity to leverage a cost-effective, open, modular platform, which achieved all their goals.
Key deliverables
Our partner wanted a Single Sign-On Mobility-as-a-Service (MaaS) application to enable planning, booking, and payments for multiple services. The following capabilities were required:
In response, Flowbird developed Monapass, a MaaS app that gives residents and visitors to Monaco a secure account for selecting and paying for transport and mobility services, including:
With easier access to multimodal services, user journeys are seamless. In addition, it provides access to offers associated with the purpose of the journey, enabling ticketing and payment for a range of cultural and entertainment venues, including:
And more to come!
With just one app, it’s simple to plan for trips and entertainment, and receive a digital single ticket, subscription, or special offers (concessions). It’s simpler than ever to understand how to travel around and enjoy the area.
Key features of the system
Real-time information and incentivisation
Monapass provides up-to-the-minute, location based information on the mobility services, such as bus running times and parking or bicycle availability. By delivering an accurate picture of services at all times, it makes sure that journeys run more smoothly and users have a positive experience.
For the service provider, the application also becomes a valuable direct communication channel with the end-user community. In this case, Extended Monaco and the transport, mobility and leisure operators using the platform as a bookings engine, can send digital communications that encourage users to choose a particular service, enjoy specific offers and participate in events.
The platform becomes a valuable tool for incentivising behaviour change that can benefit the local area socially, economically, and environmentally. For example, offers and subscriptions can be created to motivate increased use of public and shared transport, which contribute towards achieving climate targets.
Data analytics and insight
Finally, thanks to the Flowbird platform, Extended Monaco receives monthly reports on the use of services. This rich source of data on travel and payments behaviour enables the Principality to monitor trends and preferences and evolve increasingly customer-focused products and services.
Monapass is the result of a partnership between an engaged stakeholder group (Extended Monaco, Mobility providers and Flowbird). This collaboration has led to the co-construction of the product roadmap, with the goal of pushing digital innovation to enhance the lives of many people.
Monapass is based on an open platform, facilitating experimentation and innovation for public transport operators and enabling the integration of partners/services with no impact on their systems.
The design was based on 3 principles:
This technological design, with openness and privacy built-in, makes it possible to :
*LOM (Loi d’Orientation des Mobilités in French): Mobility orientation law that aims to make it easier for people to get around every day, by offering transport solutions that are better adapted to their needs, while promoting sustainable mobility that is accessible to all.
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Get in touch with our knowledgeable team to ask about our solutions or request a demo. We look forward to working together on your mobility projects.
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