Project Description

Flowbird successfully installed an open and scalable multimodal ticketing solution across the Finnish capital city handling 3m transactions a day.


million transactions a day
million card subscribers
million sales transactions

Scope of the project

Helsinki has a population of 642,045, an urban population of 1,231,595, and a metropolitan population of over 1.4 million, making it the most populous municipality and urban area in Finland.

Helsinki, Espoo, Kauniainen, Vantaa, Kerava, Sipoo, Kirkkonummi, Siuntio and Tuusula form an integrated public transport area where traveling is easy and affordable. The entire area has an integrated ticketing system, and HSL’s tickets are valid on all buses, commuter trains, trams, Metro and the Suomenlinna ferry.

The Challenge

Helsinki had a closed and outdated ticketing system that gave little room for advancement. The Finnish capital and HSL (the local operator) decided to renew the entire ticketing system to provide:

  • Up-to-date pricing and new contactless capability
  • Value-adding features and a wider choice of distribution channels
  • Traveller information in real time

The Solution

The deployment/installation took place in a phased roll out covering the replacement of both console and validation equipment, installation of new securities distributors, supply of control equipment and commissioning of new cards and activation of new features and pricing.

The resulting system consisted of over 6000 devices;

  • 100 Automatic securities Distributors
  • 4160 Validators both on bus and ground mounted
  • 65 Portable validators
  • 1910 Bus ticketing machines
  • 180 Embedded reloading machines
  • 136 Control laptops

With its modular architecture and open platform technologies, Flowbird was able to develop software solutions to facilitate multi-modal ticketing integration.

The Benefits

  • Flowbird provided equipment that was designed and tested to withstand harsh operational conditions, with temperatures down to -25 °C, including touch screens that work with any type of glove!
  • End-users participated in usability trials, ensuring an intuitive and easy to use solution with high levels of customer satisfaction.
  • The use of a centralised security server removed the need for the installation of Security Modules (SAMs) on devices, simplifying the end solution.

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