Our specialist front-line support teams, preventative maintenance agreements and hosted platform services ensure optimal device and application infrastructure availability.
Comprehensive service level agreements are designed to maintain system uptime, but should the unexpected happen, then you’ll be in safe hands, with our engineers ready to respond rapidly to all incidents. From initial logging, triage and resolution supported by online reporting or via our global Service Desk, we’ve got the scale to mobilise the necessary resources to maintain business continuity.
We work in partnership with transport operators to implement preventative maintenance programmes, while our managed and hosted services not only ensure continuity of business critical systems, but also reduce the total cost of ownership by minimising the need for your own on premises hardware and internal support resources. And because we design and develop ticketing infrastructure, we’re best placed to help you get the most from your investment.