“The landscape is changing. The entire downtown is looking like a world class city more than you’ve seen before.”
"Customers were increasingly comfortable with using contactless technology in coffee shops and retail outlets, so introducing the payment on trams tapped into consumer demand. We’ve seen a rapid take-up of these payment options - all customers need to do is select their ticket and touch a contactless ‘target’ with their card or mobile device for a quicker, smoother purchase. This is also leading to quicker transaction times at the terminals.”
“We’re able to help passengers in real time which we’ve received really positive feedback on. Since 1 June we’ve already helped around 13,000 passengers using the Video Ticket Machines and the opening of the dedicated centre at Basingstoke will only improve the service we provide. Passengers love the fact they don’t have to wait around for an answer and risk missing a train or later connection.”
“Glider is the new face of travel in Belfast and is part of our ambitious plan to transform local public transport. In a first for Northern Ireland, we are pleased to be implementing the first key milestone of our new Future Ticketing System introducing off-board ticketing for Glider."
“We look forward to the continued roll out of this innovative ticketing system that will improve the overall passenger experience and deliver long term benefits to transform how we access public transport across the region.”